These five examples show that customer experience matters for all companies, no matter the size. Even if your company won’t be featured on the front page of the newspaper, it can still lead with customer experience and make it a hallmark of the brand.
Buying items for the home is more about the visual approach and knowing what items look good in the space. Wayfair uses algorithms, visual shopping and AI-powered analytics drives a successful customer experience and makes it easier for customers to find what they need online.
The next 10 to 20 years could see a major change in how contact centers operate and connect with customers.
Slack’s dedication to its customers shows that being customer-centric leads to success. A great product can only go so far—it’s the dedication to customers that puts Slack on top. Now worth $5 billion, find out what this young company did to lead with customer experience.
There’s a lot of talk today about artificial intelligence and the impact it will have on the future. Understanding the true definition of AI and where it has the potential to go can help us take advantage of the technology and plan for the future.
Some people say millennials don’t golf. That might be the case in the normal world of golf, but at Topgolf the stats show a different story. 51% of Topgolf customers are people who don’t play traditional golf. At Topgolf, customers visit for an experience away from other entertainment options they might have. According to Erik Anderson Topgolf Entertainment Group’s Executive Chairman, they are competing with everyone including Netflix, bowling, music events or people who simply choose to sit at home on social media.
It used to be that golfing was reserved for older people with money. It …
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Hospitals can combine innovation and customer experience to take out the fear and bad vibes many patients have. Here are 10 examples of customer experience innovation that transform the hospital to be more like a luxury hotel.
What modern travelers really want are personalized experiences they can control. There is a big opportunity for innovation in travel, especially with new customer experience technology. Read these ten exciting examples of customer experience innovation.
Imagine having an expert mentor at your fingertips at all times. Someone who could answer questions, provide advice and move you in the right direction. For customer experience representatives at Allstate, that dream is a reality with Amelia, an AI-powered cognitive agent trained in the language of insurance. It’s just one way the company is using AI to power customer experience and lead the charge in a changing insurance industry.