Blake Michelle Morgan

Customer Experience Adviser and Speaker

Blake@BlakeMichelleMorgan.com – 347•907•0968
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Media

*Download Blake Morgan’s media kit


Visioncity Magazine Cover and Feature Story

What CEOs Should Focus On Instead Of The Quarterly Earnings Report – Hemispheres Magazine (United’s In-Flight Magazine)

AI Can Comb Through Your Data To Create More Compelling Customer Experiences: Harvard Business Review

The future of CX is here, and most companies are not ready – CMO.com

How Allstate Is Helping Consumers Protect Data – Digital Insurance

Data Ethics and the Impact on Customer Service – Telus International

Magento Takes Center Stage In Australia For 2019 – Magento Blog

Luxury Thought Leaders – Fairmont Hotels

CX Experts We Love – Wootric

Top 10 Customer Experience (CX) Blogs To Follow in 2019 – Mattsen Kumar

4 Ways To Improve Your Store Experience – Compliantia

What CX Leaders LOVE in 2019 – Smarter CX Presented By Oracle

Wird Amazon in das Baugeschäft ­einsteigen? (German – Will Amazon Get Into The Construction Business)? – DBZ

Women Leaders In Customer Service – Freshdesk Blog

How Marketers Can Improve The Customer Experience (And Why They Should Want To) – TopRank Blog

10 Powerful Customer Experience Leaders To Follow In 2019 – Qminder

How To Personalize Your Customer’s Buying Experience – Video Interview – Atlanta Small Biz Network

The SAP Guide to the Customer Journey – SAP

VIDEO: Experience ROI Interview with Maxie Schmidt-Subramanian – Adobe.com

15 Customer Experience Experts Share Their New Year’s Resolutions – Experience This Podcast Show

Satisfied Customers: How Business Airports Can Create The Ultimate Personalized Experience–  January 2019 Business Airport International

You Call That A Discount? Americans Have High Expectations For Price Cuts – MarketWatch

Die Zukunft der Customer Experience in 2019 – BrainTrust Group (German)

Everything You Need To Know About Customer Experience Lifecycle Management – Trimiy

The World’s Top Female Futurists – Ross Dawson

Forbes Highlights Allstate’s Ongoing Success With IPSoft – IPSoft Blog

What Really Makes For A Great Customer Experience? – CustomerThink

Announcing MagentoLive Australia Keynote Blake Morgan – Magento

How To Improve Trends in 2019, Trends, Strategies And Examples – HotJar

Inside the Beltway: 1$ Trillion Dollar Bump In Holiday Shopping – Washington Times

Retailers Lure Shoppers With In-Store Holiday Experiences – Retail Dive

New Research Study From Accor Hotels (Fairmont) On Luxury Travel Press Release

Video Interview on Fringe.FM – Matt Ward

Top 11 Customer Service Podcasts (rated as #1)– HubSpot

Why Systemness Matters For Healthcare Centers – Kyruus

15 CX Superstars To Follow In 2018 – Simplr AI

A Baker’s Dozen Of The Best Customer Service Podcasts – Nicereply

Top Customer Service Influencers of 2018 – Fit Small Business

What Does The Future Of Customer Experience Look Like – American Marketing Association

The Digital Enterprise Interview – DigitalEnterprise.com

The Past Present and Future Of Customer Experience: An Interview – IC Group

Top 50 customer experience blogs and influencers – Lucep

How to Create a Seamless Customer Experience With Your Online Portal – Bolt

11 Tips from Customer Support Experts to Pair With Your Morning Coffee – Nicereply

Why B2B Mobile Experiences Matter – Business 2 Community

10 Inspiring Podcasts To Level Up Your Customer Experience On The Go – CX Network

4 Ways To Build A Powerful B2B Customer Experience – Technology Record Magazine

3 Technology Transformations That Are Impacting The Business Environment – CIO Applications Magazine

Top Marketing Books To Read In 2018 – Market Tech Post

Top Traits Of Customer Experience Leaders – Doing CX Right

How To Build Your Online Community From Scratch – LongTail Pro

Are You About To Sever The Final Thread Your Dissatisfied Customer Is Clinging To?  –  Verizon Business

Netflix Is Now Reportedly Bigger Than Warner Bros, Fox And Sony – LAD Bible

The Dawn Of Chatbots – Independent Banker Magazine

Improving NPS Does Not (Always) Equal Improving CX – ServiceDock

Are You Ready For The Changing B2B Customer – Chief Marketer

Top 15 Women CX influencers you MUST follow – Omoto

The Top 5 Women Customer Experience Influencers – CloudCherry

The Tools & Technologies For Next-Generation Customer Support – The SAP Customer Support Podcast

7 insights for creating amazing customer experiences – Rutgers

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter) – NiceReply

Inside Mastercard’s in-house content studio – Tearsheet

A Futurist’s Take On Big Data Fails In Marketing – SiliconANGLE

Top 10 Claims Trends That Will Affect 2018 -Insurance Thought Leadership

Top 10 Claims Trends That Will Impact 2018 – Property Casualty 360

Customer Service Confessions – CGS

The Absolute Best Customer Service Posts Of 2017 – Live Agent

Five Customer Experience Blogs You’ve Got To Follow – Ujet

15 CX Experts Talk About The Future And Challenges Of Customer Experience In 2018 – Lumoa

21 Quotes about Customer Experience, Marketing & HR, from a year of Frank Reactions Podcasts – Frank Online Marketing

7 Key Customer Experience Trends For 2018 – Voxpro

Memorable Customer Experience Quotes Of 2017 – B.Gelbendorf

11 Expertos en Experiencia de Cliente te cuentan su vision – WOW! Customer Experience

Blake interviewed on A Podcast About Customer Experience: Rate It App Podcast

ICMI’s Top 50 Thought Leaders Of 2017 – ICMI

Branding And The Healthcare Revolution: Customer Experience Comes First – The CMO Club

The Last Word – TheRecord – A Microsoft Magazine

23 CX Experts On Measuring Success – Guided Selling

6 Retail Experts Share The Way To Succeed In XXI Century – Novida

Stitch Fix Files For IPO – Women’s Wear Daily

Tema Frank Podcast: Get Your Call Center Out Of The Basement

How Effective Team Collaboration Equals Great Customer Service: Customer Think

Vignette: The Employee Experience Round-Up

Good Profits Gone Bad: Fortune Magazine

CX Pros Share Their Tips For Repeat Business ebook: TCFCR

Your Secret Ingredient to Stellar Customer Service: The Right Team: Gladly

Customer Experience or Employee Experience – which is more important?: Journey Mapping Works

The Hidden Value of Customer Experience: Fortune Magazine

A Customer Experience Futurist On How Top Companies Get It Wrong: Sprinklr Blog

What Is Good Customer Service? 4 Experts Weigh In: GetApp Blog

Breathing New Life Into The Customer Lifecycle : Teleperformance Customer Newsletter

Andi Gray: Managing And Matching Customer Expectations: Westfair Online

Why Charles Schwab Is Putting On A TV Show: Tearsheet

How Apple’s New iPhone Can Supercharge Mixed Reality: Women’s Wear Daily

Reducing Customer Effort Is Your Best Investment: VOZIQ

Send Flowers: How banks are wooing customers with personal gifts: Tearsheet

11 Marketing Books Every CMO Should Read: Forbes CMO Network

Build Powerful Customer Experiences: Interview On 3Pillar Global Podcast

The Social Influencer Series: Matt Keaney, Sprinklr

Working With Your Spouse, Building Your Own Brand, And The Future of Customer Experience: Jacob Morgan The Future Of Work Podcast

The Modern Customer Podcast, Top 50 Customer Experience Podcasts: Callminer

How To Create An Engaged Workforce With Futurist Blake Morgan:
Win The Talent War Podcast

Tips To Increase Online Engagement With Conversational Commerce Solutions: Whisbi

Top Customer Experience Podcasts: 50 Informative And Entertaining Podcasts Offering CX News And Insights: NG Data

When It Comes To Customer Experience More Is More: Oracle Marketing Cloud

Q&A With Futurist Blake Morgan: Bill Quiseng

We’re Doing Business With Someone Else: Why? Because You Made Us: Cloud Cherry

Three Essential Books For Your Summer Reading List By Debbie Laskey

Please welcome Blake Morgan to Rutgers Business School Executive Education Faculty Team

A Telco’s Guide To Conversational Commerce: Whisbi

School For Startups Radio: Podcast Interview (about 39 mins in)

How The CMO Can Leverage AI Internally and Externally: Avaya blog

7 Myths Of Customer Experience And Why They’re Wrong: CRM Magazine

How The Pros Turn Loyal Customers Into Brand Advocates: MarTech Exec

Spotlight on CX with Blake Morgan: BookingBug

How The Role Of The Beauty Advisory Is Changing – BA Confidential.com

Hilton and Zulily Find Rewards In Customer Delight: So Can You: Customer Think

Amazing Business Radio: Shep Hyken Podcast

The Artificial Intelligence Impact: Friend Or Foe To Marketing: Act On Software Blog

Top 100 Bot Influencers: Botscamp

The CIO’s Role In The Customer Experience: Verizon.com

The True Cost Of Social Customer Service: CEO.com

The Changing Role of The Retail Store: Independent Retailer (both online and print edition)

Top 75 Customer Experience Blogs: Feedspot

CX & NPS Trends For 2020: Influencers Edition

Customer Experience and Wearable Tech
: Guest post on BrianSolis.com

ICMI June Book Club Book Of The Month

Customer Service Can Kill Your Customer’s Experience: The Huffington Post

The CMO Of The Future Has These 8 Traits: American Marketing Association

WorkFlex Technology Contributes To Creating Knock Your Socks Off Customer Experiences

Growth Hacks For Small Business By Susan Solovic

More Is More When it Comes To Customer Experience: Management Matters Network

Who Really Leads Customer Experience: What Happens When Confusion Strikes

How Xerox CMO Toni Clayton-Hine Anticipates Customer Needs: American Marketing Association

Interview on CustomerThink: DOMORE

Interviewed by Adrian Swinscoe On A Podcast

American Marketing Association: United Airlines Social Sentiment Drops %160

Everyone Hates Marketers Podcast Interview: Gotcha Marketing

Chatbots Journal Interview

12 Speakers Who Put The Customer Front And Center At Social Media Marketing World

Forbes On Achieving Mass Personalization In Customer Communications

Customer Service Track Shines At Social Media Marketing World

Live Chat Benchmarking Report: Livechat 100

Video Produced By LinkedIn: When Working From Home Goes Wrong

The Top Women Customer Experience Influencers You Should Know

No Online Reviews Means Big Problems in 2017


Call Miner Customer Experience Trends 2017

Interview with Keatext

Podcast Interview With Crack The Customer Code

Experts Share Their Top Choice For Contact Center Technology

Creating A Culture of Customer Success Within Sales Teams

No Online Customer Reviews Means Big Problems For 2017

Forrester Blog: How Self-Service Technology Is Changing The Contact Center Job Landscape

45 Ways To Create Better Customer Experiences With Emotion

How To Improve Customer Experience By Taking Care Of Your Employees

ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016

9 Must Follow Social Customer Experts in 2017

20 Customer Experience Influencers You Need To Follow In 2017

Top 50 Customer Strategy Podcasts

Podcast Interview with Stever Gershik: Customer Marketing Radio


How To Improve Customer Experience: 5 Ideas from CX Experts

25 Customer Experience Media, Influencers and Books You Should Know About

ICMI Top 50 Thought Leaders of 2015

The 30 Most Influential People In Social Customer Service, Conversocial

63 Influencers Weigh In On The Best Way To Improve Customer Service

Huffington Post: Top 100 Most Social Customer Service Pros On Twitter

Interview with Call Center IQ: Easy And Personalized, The Experience Your Customers Really Want

Podcast Interview: Fast Leadership Show

11 Customer Service Influencers You Should Follow On Twitter

The Brand Journalism Advantage Podcast interview

Podcast with Caty Kobe, Feverbee

 

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