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Visioncity Magazine Cover and Feature Story
What CEOs Should Focus On Instead Of The Quarterly Earnings Report – Hemispheres Magazine (United’s In-Flight Magazine)
AI Can Comb Through Your Data To Create More Compelling Customer Experiences: Harvard Business Review
21 Customer Service Phrases that Can Make Or Break Your Business – Nextiva
ISG to Host First-Ever ISG Customer and User Experience Summit – PR Newswire
AIM on Air with Kevin Crane – AIM International
The future of CX is here, and most companies are not ready – CMO.com
Patients Want More Personalized Care: Here’s How Data Can Provide It – Tsquare Analytics
How Allstate Is Helping Consumers Protect Data – Digital Insurance
Data Ethics and the Impact on Customer Service – Telus International
Magento Takes Center Stage In Australia For 2019 – Magento Blog
Luxury Thought Leaders – Fairmont Hotels
CX Experts We Love – Wootric
Top 10 Customer Experience (CX) Blogs To Follow in 2019 – Mattsen Kumar
4 Ways To Improve Your Store Experience – Compliantia
What CX Leaders LOVE in 2019 – Smarter CX Presented By Oracle
Wird Amazon in das Baugeschäft einsteigen? (German – Will Amazon Get Into The Construction Business)? – DBZ
Women Leaders In Customer Service – Freshdesk Blog
How Marketers Can Improve The Customer Experience (And Why They Should Want To) – TopRank Blog
10 Powerful Customer Experience Leaders To Follow In 2019 – Qminder
How To Personalize Your Customer’s Buying Experience – Video Interview – Atlanta Small Biz Network
The SAP Guide to the Customer Journey – SAP
VIDEO: Experience ROI Interview with Maxie Schmidt-Subramanian – Adobe.com
15 Customer Experience Experts Share Their New Year’s Resolutions – Experience This Podcast Show
Satisfied Customers: How Business Airports Can Create The Ultimate Personalized Experience– January 2019 Business Airport International
You Call That A Discount? Americans Have High Expectations For Price Cuts – MarketWatch
Die Zukunft der Customer Experience in 2019 – BrainTrust Group (German)
Everything You Need To Know About Customer Experience Lifecycle Management – Trimiy
The World’s Top Female Futurists – Ross Dawson
Forbes Highlights Allstate’s Ongoing Success With IPSoft – IPSoft Blog
What Really Makes For A Great Customer Experience? – CustomerThink
Announcing MagentoLive Australia Keynote Blake Morgan – Magento
How To Improve Trends in 2019, Trends, Strategies And Examples – HotJar
Inside the Beltway: 1$ Trillion Dollar Bump In Holiday Shopping – Washington Times
Retailers Lure Shoppers With In-Store Holiday Experiences – Retail Dive
New Research Study From Accor Hotels (Fairmont) On Luxury Travel Press Release
Video Interview on Fringe.FM – Matt Ward
Top 11 Customer Service Podcasts (rated as #1)– HubSpot
Why Systemness Matters For Healthcare Centers – Kyruus
15 CX Superstars To Follow In 2018 – Simplr AI
A Baker’s Dozen Of The Best Customer Service Podcasts – Nicereply
Top Customer Service Influencers of 2018 – Fit Small Business
What Does The Future Of Customer Experience Look Like – American Marketing Association
The Digital Enterprise Interview – DigitalEnterprise.com
The Past Present and Future Of Customer Experience: An Interview – IC Group
Top 50 customer experience blogs and influencers – Lucep
11 Tips from Customer Support Experts to Pair With Your Morning Coffee – Nicereply
Why B2B Mobile Experiences Matter – Business 2 Community
10 Inspiring Podcasts To Level Up Your Customer Experience On The Go – CX Network
4 Ways To Build A Powerful B2B Customer Experience – Technology Record Magazine
3 Technology Transformations That Are Impacting The Business Environment – CIO Applications Magazine
Top Marketing Books To Read In 2018 – Market Tech Post
Top Traits Of Customer Experience Leaders – Doing CX Right
How To Build Your Online Community From Scratch – LongTail Pro
Are You About To Sever The Final Thread Your Dissatisfied Customer Is Clinging To? – Verizon Business
Netflix Is Now Reportedly Bigger Than Warner Bros, Fox And Sony – LAD Bible
The Dawn Of Chatbots – Independent Banker Magazine
Improving NPS Does Not (Always) Equal Improving CX – ServiceDock
Are You Ready For The Changing B2B Customer – Chief Marketer
Top 15 Women CX influencers you MUST follow – Omoto
The Top 5 Women Customer Experience Influencers – CloudCherry
The Tools & Technologies For Next-Generation Customer Support – The SAP Customer Support Podcast
7 insights for creating amazing customer experiences – Rutgers
50 Customer Service Experts You Should Be Following (even if you’re not on Twitter) – NiceReply
Inside Mastercard’s in-house content studio – Tearsheet
A Futurist’s Take On Big Data Fails In Marketing – SiliconANGLE
Top 10 Claims Trends That Will Affect 2018 -Insurance Thought Leadership
Top 10 Claims Trends That Will Impact 2018 – Property Casualty 360
Customer Service Confessions – CGS
The Absolute Best Customer Service Posts Of 2017 – Live Agent
Five Customer Experience Blogs You’ve Got To Follow – Ujet
15 CX Experts Talk About The Future And Challenges Of Customer Experience In 2018 – Lumoa
21 Quotes about Customer Experience, Marketing & HR, from a year of Frank Reactions Podcasts – Frank Online Marketing
7 Key Customer Experience Trends For 2018 – Voxpro
Memorable Customer Experience Quotes Of 2017 – B.Gelbendorf
11 Expertos en Experiencia de Cliente te cuentan su vision – WOW! Customer Experience
Blake interviewed on A Podcast About Customer Experience: Rate It App Podcast
ICMI’s Top 50 Thought Leaders Of 2017 – ICMI
Branding And The Healthcare Revolution: Customer Experience Comes First – The CMO Club
The Last Word – TheRecord – A Microsoft Magazine
23 CX Experts On Measuring Success – Guided Selling
6 Retail Experts Share The Way To Succeed In XXI Century – Novida
Stitch Fix Files For IPO – Women’s Wear Daily
Tema Frank Podcast: Get Your Call Center Out Of The Basement
How Effective Team Collaboration Equals Great Customer Service: Customer Think
Vignette: The Employee Experience Round-Up
Good Profits Gone Bad: Fortune Magazine
CX Pros Share Their Tips For Repeat Business ebook: TCFCR
Your Secret Ingredient to Stellar Customer Service: The Right Team: Gladly
Customer Experience or Employee Experience – which is more important?: Journey Mapping Works
The Hidden Value of Customer Experience: Fortune Magazine
A Customer Experience Futurist On How Top Companies Get It Wrong: Sprinklr Blog
What Is Good Customer Service? 4 Experts Weigh In: GetApp Blog
Breathing New Life Into The Customer Lifecycle : Teleperformance Customer Newsletter
Andi Gray: Managing And Matching Customer Expectations: Westfair Online
Why Charles Schwab Is Putting On A TV Show: Tearsheet
How Apple’s New iPhone Can Supercharge Mixed Reality: Women’s Wear Daily
Reducing Customer Effort Is Your Best Investment: VOZIQ
Send Flowers: How banks are wooing customers with personal gifts: Tearsheet
11 Marketing Books Every CMO Should Read: Forbes CMO Network
Build Powerful Customer Experiences: Interview On 3Pillar Global Podcast
The Social Influencer Series: Matt Keaney, Sprinklr
Working With Your Spouse, Building Your Own Brand, And The Future of Customer Experience: Jacob Morgan The Future Of Work Podcast
The Modern Customer Podcast, Top 50 Customer Experience Podcasts: Callminer
How To Create An Engaged Workforce With Futurist Blake Morgan: Win The Talent War Podcast
Tips To Increase Online Engagement With Conversational Commerce Solutions: Whisbi
When It Comes To Customer Experience More Is More: Oracle Marketing Cloud
Q&A With Futurist Blake Morgan: Bill Quiseng
We’re Doing Business With Someone Else: Why? Because You Made Us: Cloud Cherry
Three Essential Books For Your Summer Reading List By Debbie Laskey
Please welcome Blake Morgan to Rutgers Business School Executive Education Faculty Team
A Telco’s Guide To Conversational Commerce: Whisbi
School For Startups Radio: Podcast Interview (about 39 mins in)
How The CMO Can Leverage AI Internally and Externally: Avaya blog
7 Myths Of Customer Experience And Why They’re Wrong: CRM Magazine
How The Pros Turn Loyal Customers Into Brand Advocates: MarTech Exec
Spotlight on CX with Blake Morgan: BookingBug
How The Role Of The Beauty Advisory Is Changing – BA Confidential.com
Hilton and Zulily Find Rewards In Customer Delight: So Can You: Customer Think
Amazing Business Radio: Shep Hyken Podcast
The Artificial Intelligence Impact: Friend Or Foe To Marketing: Act On Software Blog
Top 100 Bot Influencers: Botscamp
The CIO’s Role In The Customer Experience: Verizon.com
The True Cost Of Social Customer Service: CEO.com
The Changing Role of The Retail Store: Independent Retailer (both online and print edition)
Top 75 Customer Experience Blogs: Feedspot
CX & NPS Trends For 2020: Influencers Edition
Customer Experience and Wearable Tech: Guest post on BrianSolis.com
ICMI June Book Club Book Of The Month
Customer Service Can Kill Your Customer’s Experience: The Huffington Post
The CMO Of The Future Has These 8 Traits: American Marketing Association
WorkFlex Technology Contributes To Creating Knock Your Socks Off Customer Experiences
Growth Hacks For Small Business By Susan Solovic
More Is More When it Comes To Customer Experience: Management Matters Network
Who Really Leads Customer Experience: What Happens When Confusion Strikes
How Xerox CMO Toni Clayton-Hine Anticipates Customer Needs: American Marketing Association
Interview on CustomerThink: DOMORE
Interviewed by Adrian Swinscoe On A Podcast
American Marketing Association: United Airlines Social Sentiment Drops %160
Everyone Hates Marketers Podcast Interview: Gotcha Marketing
Chatbots Journal Interview
12 Speakers Who Put The Customer Front And Center At Social Media Marketing World
Forbes On Achieving Mass Personalization In Customer Communications
Customer Service Track Shines At Social Media Marketing World
Live Chat Benchmarking Report: Livechat 100
Video Produced By LinkedIn: When Working From Home Goes Wrong
The Top Women Customer Experience Influencers You Should Know
No Online Reviews Means Big Problems in 2017
Call Miner Customer Experience Trends 2017
Podcast Interview With Crack The Customer Code
Experts Share Their Top Choice For Contact Center Technology
Creating A Culture of Customer Success Within Sales Teams
No Online Customer Reviews Means Big Problems For 2017
Forrester Blog: How Self-Service Technology Is Changing The Contact Center Job Landscape
45 Ways To Create Better Customer Experiences With Emotion
How To Improve Customer Experience By Taking Care Of Your Employees
ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016
9 Must Follow Social Customer Experts in 2017
20 Customer Experience Influencers You Need To Follow In 2017
Top 50 Customer Strategy Podcasts
Podcast Interview with Stever Gershik: Customer Marketing Radio
How To Improve Customer Experience: 5 Ideas from CX Experts
25 Customer Experience Media, Influencers and Books You Should Know About
ICMI Top 50 Thought Leaders of 2015
The 30 Most Influential People In Social Customer Service, Conversocial
63 Influencers Weigh In On The Best Way To Improve Customer Service
Huffington Post: Top 100 Most Social Customer Service Pros On Twitter
Interview with Call Center IQ: Easy And Personalized, The Experience Your Customers Really Want
Podcast Interview: Fast Leadership Show
11 Customer Service Influencers You Should Follow On Twitter
The Brand Journalism Advantage Podcast interview
Podcast with Caty Kobe, Feverbee
