Blake Morgan | Customer Experience Thought Leader

“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement. There is a lot of terminology being thrown around today in relation to customer service: digital transformation, machine learning, automation, artificial intelligence, and IoT. Blake makes sense of it all while taking the audience on a journey of what it takes to build the right customer experience for your business! She did a fantastic job presenting at InsurCon2018.”

Matt Banaszynski, CEO, Independent Insurance Agents of Wisconsin

“Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.”

Donna Morris, CHRO, EVP Customer and Employee Experience, Adobe

“Blake is a passionate and well versed speaker on the topic of Customer Experience. She did a great job at the ePayResources Executive Payments Summit in 2017 painting a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.”

Peter Davey, Vice President, Payment Innovation, The Clearing House, and ePayResources Executive Payment Summit Conference Chair

“Blake was one of our experts on a recent webinar on customer experience. Blake lives and breathes customer experience. She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint. Blake stays ahead of the latest customer engagement trends, is easy to work with, and approaches projects proactively with rigor and enthusiasm.”

Lisa Pintchman
Vice President Corporate Communications, Pegasystems Inc

“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line.”

Susan Ganeshan
former CMO, Clarabridge

“Working with Blake to produce our webinar touching on top customer experience predictions for 2017 was a great experience. Blake’s insight into all things customer experience is second-to-none, and her real-world, practical examples are very valuable in driving home the value an optimized customer experience can deliver. I highly recommend Blake as leading authority on customer experience.”

Aaron Stein
Marketing Manager, Infor

“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”

Marc Spier, President and CEO Budgeta, Former Head of Audience Care, Call Center Sales and Operations at OnCue, a Verizon company (formerly Intel Media)

“Blake delivered an excellent private CX session to our $20bn technology unicorn client from China. She spent decent amount of time to discuss the approach and deliverables with my firm. We had a great experience working with Blake!”

Sabrine Zou
Managing Partner, Valley Interlink

“Blake Morgan spoke at the Digital Marketing Innovation Summit in Los Angeles this year for us. She brought key insights and research, and is unique in her knowledge of both customer experience and social media content. It was a pleasure to have her speak and we will be featuring her at another event next year. I recommend Blake to speak at your next marketing conference.”

Maria Maguire
International Events Director, Innovation Enterprise