Blake Morgan | Customer Experience Thought Leader

“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line.”

Susan Ganeshan
CMO, Clarabridge

“Working with Blake to produce our webinar touching on top customer experience predictions for 2017 was a great experience. Blake’s insight into all things customer experience is second-to-none, and her real-world, practical examples are very valuable in driving home the value an optimized customer experience can deliver. I highly recommend Blake as leading authority on customer experience.”

Aaron Stein
Marketing Manager, Infor

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“When we were looking for contributors to our new online magazine, Blake was the first writer I thought of because I’ve always enjoyed reading her columns in Forbes. Our editorial focus at relate.zendesk.com is on relationships (both professional and interpersonal), and Blake is a prolific writer on the topic of building great relationships between businesses and their customers. She brought us a long list of original topic ideas that were right in line with our editorial mission, and she deftly crafted our selections into compelling stories. She is fast, thorough, and remarkably easy to work with.”

Monica Norton
Marketing, Zendesk

“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”

Marc Spier
Head of Audience Care, Call Center Sales and Operations at OnCue, a Verizon company (formerly Intel Media)

“Blake delivered an excellent private CX session to our $20bn technology unicorn client from China. She spent decent amount of time to discuss the approach and deliverables with my firm. We had a great experience working with Blake!”

Sabrine Zou
Managing Partner, Valley Interlink

“Blake is extremely knowledgeable about the nuances of communicating in social circles, recently evidenced by her significant effort to officially and successfully launch Intel’s Customer Support offering via Twitter. She was recently instrumental in ensuring our global contact centers were equipped with the skills needed to provide world-class service via Twitter around the clock.”

Debra Kerschen
Manager, Social Customer Support, Intel

“Blake is a well connected expert in Social Media. She effectively sorts through Social Media hype and provides effective and tactical recommendations.”

Vernon Villasenor
Associate Director, Verizon Wireless

“Blake Morgan spoke at the Digital Marketing Innovation Summit in Los Angeles this year for us. She brought key insights and research, and is unique in her knowledge of both customer experience and social media content. It was a pleasure to have her speak and we will be featuring her at another event next year. I recommend Blake to speak at your next marketing conference.”

Maria Maguire
International Events Director, Innovation Enterprise