Why Work with Blake?
Passion For Customer Experience
I believe customer experience is the only way to differentiate your brand. I am a customer experience zealot.
Years of Expertise
I understand the customer experience landscape and have experience building a social customer strategy for a few of the world’s largest companies.
Love To Serve
Serving customers to their satisfaction is my number one priority.
What people say about Blake Morgan
“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line”
“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”
Head of Audience Care, Call Center Sales and Operations at OnCue, a Verizon company (formerly Intel Media)
“When we were looking for contributors to our new online magazine, Blake was the first writer I thought of because I’ve always enjoyed reading her columns in Forbes. Our editorial focus at relate.zendesk.com is on relationships (both professional and interpersonal), and Blake is a prolific writer on the topic of building great relationships between businesses and their customers. She brought us a long list of original topic ideas that were right in line with our editorial mission, and she deftly crafted our selections into compelling stories. She is fast, thorough, and remarkably easy to work with.”
“Blake is a well connected expert in Social Media. She effectively sorts through Social Media hype and provides effective and tactical recommendations.”
Associate Director, Verizon Wireless
“We brought Blake in to provide training to our Twitter customer support account (@go90help) and to ensure we were launching with a strong foundation and focus on customer response. Blake has a ton of experience launching social media customer support programs, and she delivered a five hour workshop that our leadership team and agents found very valuable. We have now launched and are quickly growing the go90 brand with a strong leaning toward quick, personal communication with our users.”
Social Media Marketing Manager, Verizon (@go90)
“Blake is extremely knowledgeable about the nuances of communicating in social circles, recently evidenced by her significant effort to officially and successfully launch Intel’s Customer Support offering via Twitter. She was recently instrumental in ensuring our global contact centers were equipped with the skills needed to provide world-class service via Twitter around the clock.”
Manager, Social Customer Support, Intel