This webinar is brought to us by Clarabridge.
Watch it here HERE.
Whether you manage a large contact center or run a digital customer service program, transitioning to a more digital focused customer experience mindset is no longer a luxury, but a necessity. During this session, we will provide insight into ways Clarabridge helps customers to gain efficiencies in their digital transformation journey. Through automating certain day-to-day tasks, the agents can be freed up for more value-add activities and deliver an excellent customer experience.
Watch this on-demand webinar to learn:
- 12 steps to Digital Transformation
- How digital transformation changed expectations in the contact center
- How COVID-19 helped to speed up the need for transformation
Blake Morgan is the bestselling author of The Customer of the Future. Sign up for her new course here.
For regular updates on customer experience, sign up for her weekly newsletter here.