- The Future of CX, Webinar, Genesys, September
- A Simplified Approach To Shaping Customer Experiences, Rutgers MBA Program, New Jersey, August 16, 1:00pm to 4:30pm
- Genesys Australia Conference, Keynote, Melbourne, Australia, August 8
- Leveling Up Your Social Customer Service Program, Clarabridge Webinar, July 11, 11am EST
- More Is More book webinar, ICMI, Book club, June 23, 2pm EST
- PegaWorld 2017, webinar on-site, Las Vegas, Nevada, June 5
- The ROI of Social Customer Service, Keynote, Teleperformance private event, Napa Valley, CA, June 1st
- Clarabridge Customer Conference C3, Building The Customer Experience Technology Stack, Miami Florida, May 1-3
- Keynote: Astute Solutions Customer Conference, April 2-5, 2017, San Antonio, Texas
- How To Use Bots And Messaging Apps To Improve Your Customer Service, Social Media Marketing World, March 24, San Diego
- The future of voice is in the contact center, Plantronics webinar, February 22, 2017
- Social Customer Service, Social Media Strategies Summit, San Francisco,Thursday, 11am, February, 9th, 2017
- Five Customer Experience Predictions for 2017,Webinar, Infor, January 19, 2016
- Creating A Stronger Contact Center Employee Experience For Stronger Customer Experiences, Elevate, November 10, 2016
- The Power Of Social Feedback, Clarabridge, Webinar October 19, 2016, 7am PST
- TechMunch, Panel: What We Can Learn From On-Demand Services About A Content to Commerce Model with Food52 and Thirstie co-founders, Blake to moderate, June 24, 9am PST
- The Evolution of Social Customer Care, Clarabridge Webinar, EMEA audience, April 27, 2016, 7am PST
- Private Speaking Engagement For Chinese Tech Company, San Francisco, April 25, 2016
- C3 Conference, Clarabridge Customer Conference, Workshop, April 13, 2016, Las Vegas, Nevada
- SOCAP presentation on Facebook Messenger with JackThreads, Listen here, Recorded March 23, 2016
- Chairing Mobile Innovation Summit, March 10-11, 2016, New York City
- 5 Predictions for the Future of Customer Experience Webinar, Pega Systems, February 24, 2016 11am PT
- The Evolution of Social Customer Care, Webinar, January 28, 2016, Webinar, 8am PT
- Building A Contact Center That Thrives During the Holidays, Webinar, Sparkcentral, December 10th, 2015
- SOCAP SouthWest Chapter Holiday Event, December 2, 2015, Coyote Hills Golf Club, Fullerton, California
- Digital Innovation Summit Los Angeles, September 10, 11 2015, Los Angeles
- The Brand Journalism Advantage Podcast interview
- Podcast with Caty Kobe, Feverbee
- The Link Between Customer Happiness and Company Culture, Orange Silicon Valley, San Francisco, March 5, 2015
- “Social Media for Customer Service Collaboration Lab” Social Media Strategies Summit, New York City, 2014
- “Making the Business Case for Social Customer Care,” The Social Conference, Amsterdam, 2014
- “Creating a Content Factory to Feed Your Inbound Marketing, Panel,” Inbound Marketing Summit, San Francisco, 2013
- “Brand Storytelling With Pinterest and Social Media,” Fancy Food Show, San Francisco 2013
- “Social Media for Small Business” Workshop, 2013, Oakland, California
- “A Wise Approach to a Social Consumer Oriented Practice,” SOCAP, Clorox Headquarters, Oakland, 2013
- Webinar: A Wise Approach to Social Customer Care with Intel, Verizon Wireless July 2013
- “Generation Y At Work,” CRM Evolution, New York City, 2011
- “Location Based Marketing,” Customer Engagement Technology World, San Francisco, 2011
- “Out of the Call Center, Into the Command Center,” San Francisco, February 2013
- “Facebook Applications for Nonprofits,” San Francisco, October 2011
- “Gamification,” Social Media Week: Social Customer Panel, San Francisco, 2011
“Blake Morgan spoke at the Digital Marketing Innovation Summit in Los Angeles this year for us. She brought key insights and research, and is unique in her knowledge of both customer experience and social media content. It was a pleasure to have her speak and we will be featuring her at another event next year. I recommend Blake to speak at your next marketing conference.”
Maria Maguire
International Events Director, Innovation Enterprise
