Upcoming Speaking Engagements/Bookings:
- TBA
Past Engagements:
- Allstate Presents: Restoring Trust, Control and Fairness In A Digital World, Aspen Big Ideas Festival with CEO Allstate, June 23-24, 2019, Aspen Colorado
- Cisco Live, June 9-13th, San Diego, California
- Keynote, Customer Relationship Management Conference, Chicago, June 5-7, 2019
- Speaking at PegaWorld, June 3-4, 2019, Las Vegas, Nevada – watch the replay here
- Keynote, Genentech Ophthalmology Meeting, May 21, 2019, Phoenix, Arizona
- Keynote, Elite Summit, May 8th 2019, Miami, Florida
- Keynote, Customer and User Experience Summit, ISG, San Francisco, CA, April 18, 2019
- Keynote, AIIM Annual Conference, San Diego, CA, March 26 – 28, 2019
- Webinar, The Five Trends CX Leaders Love For 2019, Webinar, Oracle, February 14, 2019
- Keynote, MagentoLive, Sydney, Australia, February 12, 2019
- Guest lecture at Columbia University Marketing Class, Online, February 5, 2019
- Attending CES, Las Vegas, January 7 – 10, 2019
- Powering The Future With Personalized Customer Experiences, Webinar, CloudCherry, December 13, 2018
- Attending Amazon Influencer Symposium, Seattle, WA, November 15-16, 2018
- Keynote, Atlas Conference, Thought Leadership On Access, Boston, MA, October 17, 2018
- Keynote, The Path To Powerful Conversations Conference, Somos Customer Conference, Las Vegas, Nevada, October 9-10, 2018
- More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences, Brand Manage Camp, Las Vegas, September 25-26, 2018
- Real-World Lessons From T-Rowe Price On Building Client Trust and Loyalty, Webinar, ServiceNow, 11am PT, September 19, 2018
- Keynote, More Is More Customer Experience Keynote for Parker Hannifin, Chicago, September 10, 2018
- Private client booking, New York City, June 21, 2018
- Forbes Women Summit, New York City, June 18-19, 2018
- Pegasystems PegaWorld Conference, “How To Build Beautiful Customer Experiences With AI,” Las Vegas, Nevada, Monday, 11:45am, June 4, 2018 (WATCH REPLAY HERE)
- IOT World, Panel: The Connected Car and IoT. How Linking Telematics and IoT Drives Exceptional Customer Experiences, Santa Clara, CA, May 16, 2018
- Keynote, Independent Insurance Agents Of Wisconsin Annual Convention, Madison, Wisconsin, May 9, 2018
- Adobe Digital Marketing Summit, Las Vegas, Nevada, March 25 – 29, 2018
- A Simplified Approach To Shaping Customer Experiences, Rutgers MBA Program, New Jersey, March 19-23, 2018
- Keynote, How To Build The Best B2B Customer Experiences, Insurance Premium Financing Solutions Private Event, Kansas City, Missouri, March 6, 2018
- Webinar, Pegasystems, A Digital Shift To Customer-Centric Engagement, January 24, 2018
- Keynote, Adobe Internal Leadership Conference, Private Event, November 15, San Jose, CA
- Keynote, Executive Payments Summit, November 14, Dallas, Texas
- CX Leadership, How Top Brands Listen Holistically And Drive Personalized Experiences, Medallia, October 31, 10am PST
- Adobe Strategic Accounts Conference, October 4, Pebble Beach, CA
- Keynote, Genesys Australia Conference, Melbourne, Australia, August 8
- Leveling Up Your Social Customer Service Program, Clarabridge Webinar, July 11, 11am EST
- More Is More book webinar, ICMI, Book club, June 23, 2pm EST
- PegaWorld 2017, webinar on-site, Las Vegas, Nevada, June 5
- Keynote, The ROI of Social Customer Service, Teleperformance private event, Napa Valley, CA, June 1st
- Clarabridge Customer Conference C3, Building The Customer Experience Technology Stack, Miami Florida, May 1-3
- Keynote: Astute Solutions Customer Conference, April 2-5, 2017, San Antonio, Texas
- How To Use Bots And Messaging Apps To Improve Your Customer Service, Social Media Marketing World, March 24, San Diego
- The future of voice is in the contact center, Plantronics webinar, February 22, 2017
- Social Customer Service, Social Media Strategies Summit, San Francisco,Thursday, 11am, February, 9th, 2017
- Five Customer Experience Predictions for 2017,Webinar, Infor, January 19, 2017
- Creating A Stronger Contact Center Employee Experience For Stronger Customer Experiences, Elevate, November 10, 2016
- The Power Of Social Feedback, Clarabridge, Webinar October 19, 2016, 7am PST
- TechMunch, Panel: What We Can Learn From On-Demand Services About A Content to Commerce Model with Food52 and Thirstie co-founders, Blake to moderate, June 24, 9am PST
- The Evolution of Social Customer Care, Clarabridge Webinar, EMEA audience, April 27, 2016, 7am PST
- Private Speaking Engagement For Chinese Tech Company, San Francisco, April 25, 2016
- C3 Conference, Clarabridge Customer Conference, Workshop, April 13, 2016, Las Vegas, Nevada
- SOCAP presentation on Facebook Messenger with JackThreads, Listen here, Recorded March 23, 2016
- Chairing Mobile Innovation Summit, March 10-11, 2016, New York City
- 5 Predictions for the Future of Customer Experience Webinar, Pega Systems, February 24, 2016 11am PT
- The Evolution of Social Customer Care, Webinar, January 28, 2016, Webinar, 8am PT
- Building A Contact Center That Thrives During the Holidays, Webinar, Sparkcentral, December 10th, 2015
- SOCAP SouthWest Chapter Holiday Event, December 2, 2015, Coyote Hills Golf Club, Fullerton, California
- The Link Between Customer Happiness and Company Culture, Orange Silicon Valley, San Francisco, March 5, 2015
- Digital Innovation Summit Los Angeles, September 10, 11 2015, Los Angeles
- “Social Media for Customer Service Collaboration Lab” Social Media Strategies Summit, New York City, 2014
- “Making the Business Case for Social Customer Care,” The Social Conference, Amsterdam, 2014
- “Creating a Content Factory to Feed Your Inbound Marketing, Panel,” Inbound Marketing Summit, San Francisco, 2013
- “Brand Storytelling With Pinterest and Social Media,” Fancy Food Show, San Francisco 2013
- “Social Media for Small Business” Workshop, 2013, Oakland, California
- “A Wise Approach to a Social Consumer Oriented Practice,” SOCAP, Clorox Headquarters, Oakland, 2013
- Webinar: A Wise Approach to Social Customer Care with Intel, Verizon Wireless July 2013
- “Generation Y At Work,” CRM Evolution, New York City, 2011
- “Location Based Marketing,” Customer Engagement Technology World, San Francisco, 2011
- “Out of the Call Center, Into the Command Center,” San Francisco, February 2013
- “Facebook Applications for Nonprofits,” San Francisco, October 2011
- “Gamification,” Social Media Week: Social Customer Panel, San Francisco, 2011
