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Blake Michelle Morgan
Customer Experience Futurist, Author, Keynote Speaker
Home
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About
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Download my Media Kit for 2021
Set Goals In Uncertain Times To Thrive In The Future
– Investor.com
Post-Pandemic Shopping: Stores Reinventing To Create A Customer-Focused Experience
– CBS Boston
# 4 On The Top 100 Future Of Technology Books Of All Time
– Book Authorit
CX Masters Podcast Series #6: Blake Morgan, Customer Experience Futurist
– B2B International
Visioncity Magazine Cover and Feature Story
5 Ways To Effectively Communicate Safety Policies and Procedures
– GoDaddy
Podcast Interview With Real Leaders
– Real Leaders
Top 40 Female Keynote Speakers 2020
– Real Leaders
Amazon’s “Making The Cut” Is The Ultimate Example Of Product Placement
– Engadget
Here are the 20 economics, self-help, and strategy books C-suite execs are reading right now to get their firms through COVID-19
– Business Insider
Thoughtfulness: Why Being Mindful To Customers Matters More Than Technology
– Porchlight Books
What CEOs Should Focus On Instead Of The Quarterly Earnings Report
– Hemispheres Magazine (United’s In-Flight Magazine)
AI Can Comb Through Your Data To Create More Compelling Customer Experiences
– Harvard Business Review
Wendy’s Takes A Chance With Chance The Rapper But Amy Schumer Wants Boycott
– NY Daily News
Coronavirus: Will Covid-19 Speed Up The Use Of Robots To Replace Human Workers
? – BBC
From Chatty Employees to $5 Wine: How Trader Joe’s Turns Customers Into Fanatics
– CNBC
Pregnant Public Speaker Details The Uneasy Transition To Stay-At-Home Mom
– BabyGaga
Slack CEO Stewart Butterfield’s Tweet Reveals A Critical Component Of The Company’s Success
– CNBC
The Future of Customer Experience
interview – The Futurithmic Podcast
Top 10 Books Of 2019 – A Perfect Holiday Gift
– Forbes
Customer Experience vs. Customer Service with Blake Morgan
– Sell or Die Podcast
The future of CX is here, and most companies are not ready
– CMO.com
You Call That A Discount? Americans Have High Expectations For Price Cuts
– MarketWatch
Inside the Beltway: 1$ Trillion Dollar Bump In Holiday Shopping
– Washington Times
3 Technology Transformations That Are Impacting The Business Environment
– CIO Applications Magazine
Netflix Is Now Reportedly Bigger Than Warner Bros, Fox And Sony
– LAD Bible
Are You Ready For The Changing B2B Customer
– Chief Marketer
Inside Mastercard’s in-house content studio
– Tearsheet
A Futurist’s Take On Big Data Fails In Marketing
– SiliconANGLE
Stitch Fix Files For IPO
– Women’s Wear Daily
The Hidden Value of Customer Experience
: Fortune Magazine
Why Charles Schwab Is Putting On A TV Show
: Tearsheet
How Apple’s New iPhone Can Supercharge Mixed Reality
: Women’s Wear Daily
How The Pros Turn Loyal Customers Into Brand Advocates:
MarTech Exec
The True Cost Of Social Customer Service
: CEO.com