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Visioncity Magazine Cover and Feature Story
Thoughtfulness: Why Being Mindful To Customers Matters More Than Technology – Porchlight Books
What CEOs Should Focus On Instead Of The Quarterly Earnings Report – Hemispheres Magazine (United’s In-Flight Magazine)
AI Can Comb Through Your Data To Create More Compelling Customer Experiences – Harvard Business Review
Wendy’s Takes A Chance With Chance The Rapper But Amy Schumer Wants Boycott – NY Daily News
Slack CEO Stewart Butterfield’s Tweet Reveals A Critical Component Of The Company’s Success – CNBC
TV Interview on The Future Of Shopping (Voice Activated Assistants) – China Global Network Television
Top 10 Books Of 2019 – A Perfect Holiday Gift – Forbes
Companies With A Soul Are The Future Of Customer Experience – Shep Hyken
TV Interview On The Future of Shopping (Personalization) – China Global Network Television
What Does Digital Customer Experience (CX) Really Mean? – SlickPlan
Breakfast on ABC Radio Sydney – ABC
The Importance Of An Elevated Experience – We Are Future Podcast
What is customer experience (CX)? 7 industry experts weigh in – UserTesting
Beyond “buy 10 get one free”: What is customer loyalty? – Zendesk
The Future of Customer Experience with Blake Morgan – Roger Dooley
Measuring “ROE” – Return on Engagement– CustomerThink
The Customer Of The Future interview – Her Economy
Growth IQ with Tiffani Bova – Braintrust Group (German)
Where Did That Customer Go? – Direct Marketing News
Blake Morgan’s Innovation In The Digital World – Technology Record Magazine
The Employee And Customer Experience Linkage, A Conversation With Blake and Jacob Morgan – RingCentral
Unforgettable Episode 31: The Best Three Customer Experience Metrics – Oracle Customer Experience
How To Forget A Smart Customer Experience Strategy – TechTarget
International Women’s Day: Top 7 Female CX Leaders To Follow in 2019 – MattsenKumar
Customer Experience vs. Customer Service with Blake Morgan – Sell or Die Podcast
The future of CX is here, and most companies are not ready – CMO.com
Luxury Thought Leaders – Fairmont Hotels
What CX Leaders LOVE in 2019 – Smarter CX Presented By Oracle
Women Leaders In Customer Service – Freshdesk Blog
How Marketers Can Improve The Customer Experience (And Why They Should Want To) – TopRank Blog
VIDEO: Experience ROI Interview with Maxie Schmidt-Subramanian – Adobe.com
You Call That A Discount? Americans Have High Expectations For Price Cuts – MarketWatch
The World’s Top Female Futurists – Ross Dawson
What Really Makes For A Great Customer Experience? – CustomerThink
Inside the Beltway: 1$ Trillion Dollar Bump In Holiday Shopping – Washington Times
New Research Study From Accor Hotels (Fairmont) On Luxury Travel Press Release
Top 11 Customer Service Podcasts (rated as #1)– HubSpot
What Does The Future Of Customer Experience Look Like – American Marketing Association
4 Ways To Build A Powerful B2B Customer Experience – Technology Record Magazine
3 Technology Transformations That Are Impacting The Business Environment – CIO Applications Magazine
Netflix Is Now Reportedly Bigger Than Warner Bros, Fox And Sony – LAD Bible
The Dawn Of Chatbots – Independent Banker Magazine
Are You Ready For The Changing B2B Customer – Chief Marketer
Inside Mastercard’s in-house content studio – Tearsheet
A Futurist’s Take On Big Data Fails In Marketing – SiliconANGLE
Branding And The Healthcare Revolution: Customer Experience Comes First – The CMO Club
The Last Word – TheRecord – A Microsoft Magazine
Stitch Fix Files For IPO – Women’s Wear Daily
Good Profits Gone Bad: Fortune Magazine
The Hidden Value of Customer Experience: Fortune Magazine
Why Charles Schwab Is Putting On A TV Show: Tearsheet
How Apple’s New iPhone Can Supercharge Mixed Reality: Women’s Wear Daily
Send Flowers: How banks are wooing customers with personal gifts: Tearsheet
11 Marketing Books Every CMO Should Read: Forbes CMO Network
Working With Your Spouse, Building Your Own Brand, And The Future of Customer Experience: Jacob Morgan The Future Of Work Podcast
7 Myths Of Customer Experience And Why They’re Wrong: CRM Magazine
How The Pros Turn Loyal Customers Into Brand Advocates: MarTech Exec
Amazing Business Radio: Shep Hyken Podcast
The True Cost Of Social Customer Service: CEO.com
The Changing Role of The Retail Store: Independent Retailer (both online and print edition)
The CMO Of The Future Has These 8 Traits: American Marketing Association
