Customer Experience Futurist, Author, Keynote Speaker
- Set Goals In Uncertain Times To Thrive In The Future – Investor.com
- Post-Pandemic Shopping: Stores Reinventing To Create A Customer-Focused Experience – CBS Boston
- # 4 On The Top 100 Future Of Technology Books Of All Time – Book Authorit
- CX Masters Podcast Series #6: Blake Morgan, Customer Experience Futurist – B2B International
- Visioncity Magazine Cover and Feature Story
- 5 Ways To Effectively Communicate Safety Policies and Procedures – GoDaddy
- Podcast Interview With Real Leaders – Real Leaders
- Top 40 Female Keynote Speakers 2020 – Real Leaders
- Amazon’s “Making The Cut” Is The Ultimate Example Of Product Placement – Engadget
- Here are the 20 economics, self-help, and strategy books C-suite execs are reading right now to get their firms through COVID-19 – Business Insider
- Thoughtfulness: Why Being Mindful To Customers Matters More Than Technology – Porchlight Books
- What CEOs Should Focus On Instead Of The Quarterly Earnings Report – Hemispheres Magazine (United’s In-Flight Magazine)
- AI Can Comb Through Your Data To Create More Compelling Customer Experiences – Harvard Business Review
- Wendy’s Takes A Chance With Chance The Rapper But Amy Schumer Wants Boycott – NY Daily News
- Coronavirus: Will Covid-19 Speed Up The Use Of Robots To Replace Human Workers? – BBC
- From Chatty Employees to $5 Wine: How Trader Joe’s Turns Customers Into Fanatics – CNBC
- Pregnant Public Speaker Details The Uneasy Transition To Stay-At-Home Mom – BabyGaga
- Slack CEO Stewart Butterfield’s Tweet Reveals A Critical Component Of The Company’s Success – CNBC
- The Future of Customer Experience interview – The Futurithmic Podcast
- Top 10 Books Of 2019 – A Perfect Holiday Gift – Forbes
- Customer Experience vs. Customer Service with Blake Morgan – Sell or Die Podcast
- The future of CX is here, and most companies are not ready – CMO.com
- You Call That A Discount? Americans Have High Expectations For Price Cuts – MarketWatch
- Inside the Beltway: 1$ Trillion Dollar Bump In Holiday Shopping – Washington Times
- 3 Technology Transformations That Are Impacting The Business Environment – CIO Applications Magazine
- Netflix Is Now Reportedly Bigger Than Warner Bros, Fox And Sony – LAD Bible
- Are You Ready For The Changing B2B Customer – Chief Marketer
- Inside Mastercard’s in-house content studio – Tearsheet
- A Futurist’s Take On Big Data Fails In Marketing – SiliconANGLE
- Stitch Fix Files For IPO – Women’s Wear Daily
- The Hidden Value of Customer Experience: Fortune Magazine
- Why Charles Schwab Is Putting On A TV Show: Tearsheet
- How Apple’s New iPhone Can Supercharge Mixed Reality: Women’s Wear Daily
- How The Pros Turn Loyal Customers Into Brand Advocates: MarTech Exec
- The True Cost Of Social Customer Service: CEO.com
