Blake Morgan
Customer Experience Keynote Speaker & Futurist
" The Queen of Customer Experience "
- Meta
" The Queen of Customer Experience "
- Meta
As a CEO and CCO, I have personally leveraged her skills to help transform my companies into customer obsessed growth engines. I can not thank her enough for all she has done for my team and countless others. She is the best in the space and will help you get the results your customers expect and demand.
Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.
We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!
Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.
Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.
Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.
At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.
She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.
Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.
Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.
Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.
Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.
Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.
Meet Blake
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning.
Blake is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.
The 8 Laws Of Customer-Focused Leadership
New Rules for Building A Business Around Today’s Customer
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how.
