Blake Morgan | Customer Experience Keynote Speaker | Author

5
“Usually when we bring in a speaker they have a typical message and not a lot of desire to tailor to our audience. Blake took 180 degree different approach. She spent significant time with us and even with a customer of ours to better understand our industry and the needs of our customers. Many of our customers came up to me after the presentation and identified simple and impactful ways they could apply what Blake taught to improving the experience their students have with there services and support.”
Chris Chumley
Chris Chumley, President, COO, CampusLogic
5
“Blake brought energy, insight, and inspiration in her keynote for us, finely balancing data with an innate human-centered style. Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions among all who are fortunate enough to listen and learn. Immediately we heard fantastic feedback from our guests.”
Leigh Segall
Leigh Segall, Chief Strategy Officer, Smart Communications
5
“Blake was the highest rated speaker at our recent virtual reality event. We pioneered a new conference format by creating the world's first virtual reality customer experience event. Blake helped us make it a success!”
Dor Danieli
Dor Danieli, Director of Demand Gen Marketing, NICE
5
“When it comes to customer experience Blake is a true leader in the space. She is an engaging, insightful, and fun speaker and I highly recommend her for your next event.”
Charlie Isaacs
Charlie Isaacs, CTO Customer Connection, Salesforce
5
“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement…Blake takes the audience on a journey of what it takes to build the right customer experience for your business! She did a fantastic job presenting at InsurCon2018.”
Matt Banaszynski
Matt Banaszynski, CEO, Independent Insurance Agents of Wisconsin
5
“Blake is a passionate and well versed speaker on the topic of Customer Experience. She did a great job at the ePayResources Executive Payments Summit in 2017 painting a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.”
Peter Davey
Peter Davey, Vice President, Payment Innovation, The Clearing House, and ePayResources Executive Payment Summit Conference Chair
5
“Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.”
Donna Morris
Donna Morris, Chief People Officer, Walmart, formerly with Adobe