" The Queen of Customer Experience "

- Meta

" The Queen of Customer Experience "

- Meta

Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.

Donna Morris
Chief People Officer, Walmart

We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!

Dor Danieli
Director of Marketing, NICE

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.

Leigh Segall
Chief Strategy Officer, Smart Communications

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

Atif Elkadi
Deputy CEO, Ontario International Airport

Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.

Mark Anzelc
VP Supply Chain, ParkerHannifin

At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.

Kristin Haug
Program Manager, Tekna

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

Lisa Pintchman
VP Communications, Pega

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.

Gina Perini
President & CEO of Somos, Inc.

Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.

Charlie Isaacs
CTO, Salesforce

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.

Chris Chumley
President, COO, CampusLogic

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.

Matt Banaszynski
CEO, Independent Insurance Agents of Wisconsin

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.

Peter Davey
EVP Head of Product Innovation & Labs, The Clearing House

Meet Blake

Blake Morgan a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers by Real Leaders Magazine. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.

The 8 Laws Of Customer-Focused Leadership

New Rules for Building A Business Around Today’s Customer

Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how.