Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

Blake@BlakeMichelleMorgan.com – 347•907•0968
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Customer Experience Futurist, Keynote Speaker, Author

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Blake’s New Book!

Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

  • Learn the ten defining strategies for a customer experience-focused company
  • Implement new techniques to shift the entire company from being product-focused to being customer-focused
  • Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences
  • Create a leadership development and culture plan for your organization, to create lasting change
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Testimonials

  • "When it comes to customer experience Blake is a true leader in the space. She is an engaging, insightful, and fun speaker and I highly recommend her for your next event.”

    Charlie Isaacs CTO Customer Connection, Salesforce

    Charlie Isaacs
  • "Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement…Blake takes the audience on a journey of what it takes to build the right customer experience for your business! She did a fantastic job presenting at InsurCon2018.”

    Matt Banaszynski CEO, Independent Insurance Agents of Wisconsin

    Matt Banaszynski
  • "Blake is a passionate and well versed speaker on the topic of Customer Experience. She did a great job at the ePayResources Executive Payments Summit in 2017 painting a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.”

    Peter Davey, Vice President, Payment Innovation, The Clearing House, and ePayResources Executive Payment Summit Conference Chair

    Peter Davey
  • "Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.”

    Donna Morris
    EVP Customer and Employee Experience (CHRO), Adobe

    Donna Morris
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