Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.

Donna Morris
Chief People Officer, Walmart
Noah Glass

Blake was wonderful in speaking to Olo’s restaurant industry customer base and demonstrating the broader trends in customer/guest expectations in other sectors like retail and travel and how these have reset guest expectations and provided new opportunities for operators to stand out from their competition by perfecting guest experience.

Noah Glass
Founder & CEO, Olo
John Durocher

Blake gave a keynote on the future of customer experience at ConneXions and it really hit the mark. It was simple, easy to understand and action oriented – our audience enjoyed it.

John Durocher
Chief Customer Officer, Calix
Jason Finkelstein

Blake was one of our keynote speakers at our Gladly Connect Live 2023 event – Blake is eloquent, a great story teller and has great stage presence. She hit on all the right topics for CX leaders and helped echo Gladly’s story around customer service being an essential driver of customer loyalty.

Jason Finkelstein
CMO, Gladly

We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!

Dor Danieli
Director of Marketing, NICE

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.

Leigh Segall
Chief Strategy Officer, Smart Communications

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

Atif Elkadi
Deputy CEO, Ontario International Airport

Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.

Mark Anzelc
VP Supply Chain, ParkerHannifin

At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.

Kristin Haug
Program Manager, Tekna

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

Lisa Pintchman
VP Communications, Pega

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.

Gina Perini
President & CEO of Somos, Inc.

Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.

Charlie Isaacs
CTO, Salesforce

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.

Chris Chumley
President, COO, CampusLogic

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.

Matt Banaszynski
CEO, Independent Insurance Agents of Wisconsin

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.

Peter Davey
EVP Head of Product Innovation & Labs, The Clearing House

Work with Blake

Book Blake for your next keynote! Contact us with more details about your event.