Blake was wonderful in speaking to Olo’s restaurant industry customer base and demonstrating the broader trends in customer/guest expectations in other sectors like retail and travel and how these have reset guest expectations and provided new opportunities for operators to stand out from their competition by perfecting guest experience.

Blake gave a keynote on the future of customer experience at ConneXions and it really hit the mark. It was simple, easy to understand and action oriented – our audience enjoyed it.

Blake was one of our keynote speakers at our Gladly Connect Live 2023 event – Blake is eloquent, a great story teller and has great stage presence. She hit on all the right topics for CX leaders and helped echo Gladly’s story around customer service being an essential driver of customer loyalty.

We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.

At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.

Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.