Turning Customer Conversations Into Business Value With Voice AI

For decades, customer service calls have been trapped in rigid IVR menus. Press 1, press 2…—and too often, customers hang up before they get help.

On this episode of The Modern Customer Podcast, Carson Hostetter, EVP & GM of AI and Customer Experience Solutions at RingCentral, explains how voice-first AI transforms every call into an opportunity for customer satisfaction and business growth.

Carson knows how to scale impact. As RingCentral’s former CRO, he grew ARR from $1.4B to $2.4B and expanded enterprise business from $5M to $500M in five years. Now he applies that same growth mindset to AI—showing how natural, two-way conversations resolve issues instantly, protect revenue, and convert interactions into insights.

For small businesses, where one missed call means hundreds of dollars lost, AI Receptionist ensures every call gets answered without costly headcount. This AI agent answers calls, handles routine questions, routes inquiries, sends texts, schedules appointments, and more, all with a natural, human-like tone – just like a full-time receptionist.

Top 3 Takeaways from the Episode:

• Natural Conversations at Scale – Replacing outdated IVR menus with human-like dialogue for faster resolutions.
• Revenue Protection – Always-on AI ensures no opportunity is lost to voicemail or long hold times.
• Turning Calls Into Insights – Each interaction becomes data that drives proactive service and smarter decisions.

Tune in to hear how organizations are already delivering measurable ROI with voice AI—and explore real customer case studies that show how RingCentral AI Receptionist is driving growth.

Stream now on Apple Podcasts, Spotify or your favorite podcast platform. This episode is sponsored by RingCentral.