Blake Morgan provides customer experience thought leadership content and speaking engagements. She is an internationally recognized authority on customer experience. Her clients include Comcast, Allstate, Philips, Genentech, Accenture, Parker Hannifin, Accor Hotels, Adobe, Ericsson, Verizon and the largest sharing economy company in China. Blake is a guest lecturer at Columbia University, UC San Diego and adjunct faculty at Rutgers Executive MBA Program. She has been published or quoted in Harvard Business Review, Hemisphere’s Magazine, Women’s Wear Daily, Fortune Magazine and more. For bookings contact blake@blakemichellemorgan.com
Virtual Keynotes
Blake has a new professional recording studio in her home. She has delivered hundreds of virtual keynotes and webinars, bringing the same energy and enthusiasm she would normally bring to the stage, to audiences via their screens. Throughout COVID dozens of clients have hired Blake to create the inspiration around customer experience, and continue to bring the magic you would find in an in-person experience.
Keynote Speeches
Blake has given speeches all over the world for a variety of audiences. She loves bringing her message of the power of customer experience to audiences from a wide range of industries. Blake has been focused on customer experience for over ten years, has written two books on the topic, and interviewed hundreds of senior executives. She not only educates on customer experience, but she makes it fun for the audience in the process.
“Blake really brought a topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.” – Donna Morris, Chief People Officer, Walmart, former EVP of Customer and Employee Experience, CHRO, Adobe
Tom Wilson, Chairman, President and CEO of Allstate, Stephen Messer, Cofounder, Collective(i)
On-Stage Q&A
Blake is an expert interviewer. She can work with your team to create a compelling session with an executive that is thoughtful and engaging. Blake is adept at making guests comfortable on stage, and creating an inviting atmosphere for the entire audience.
Thought Leadership Content
Blake has worked with some of the world’s top brands to create compelling content whether that’s an ebook, white paper, a webinar speaker or even video interview. Blake has been creating content for over two decades. For a sample ebook please visit here.
Podcast or YouTube Show Sponsorship
Participate in Blake’s weekly content by becoming a sponsor of her podcast The Modern Customer or YouTube show. Blake has interviewed the former of Apple John Sculley, the CEO of Pernod Ricard, CEO of Allstate, CEO of 1-800 Flowers, the CEO of Ace Hardware, CEO of AT&T Mobility, CMO of the Marriott and more.
Panel Moderator or MC
Blake is an expert interviewer and MC. She’s been creating content and networking in the customer experience space for ten years, and is seasoned at shaping conversations. She knows how to make her guests comfortable and has a natural style that creates an ideal environment for your audience. Blake listens to what the client is looking for and ensures the live event matches that ideal expectation.
Blake as moderator at “Leadership Lessons: Navigating The New Normal” From the left: Blake Morgan, Futurist, Michael Marino, Chief Experience Officer, Caesar’s Palace, Jamie Gutfreund, CXO, Hasbro, Ann Lewnes, CMO, Adobe.
