Blake Morgan provides customer experience thought leadership content and speaking engagements. She is an internationally recognized authority on customer experience. Her clients include Comcast, Allstate, Genentech, Accenture, Parker Hannifin, Accor Hotels, Adobe, Ericsson, Verizon and the largest sharing economy company in China. Blake is a guest lecturer at Columbia University and adjunct faculty at Rutgers Executive MBA Program. She has been published or quoted in Harvard Business Review, Hemisphere’s Magazine, Women’s Wear Daily, Fortune Magazine and more. For bookings contact Blake at 347 907 0968 or blake@blakemichellemorgan.com
Keynote Speeches
Blake has given speeches all over the world for a variety of audiences. She loves bringing her message of the power of customer experience to audiences from a wide range of industries. Blake has been focused on customer experience for over ten years, has written two books on the topic, and interviewed hundreds of senior executives. She not only educates on customer experience, but she makes it fun for the audience in the process.
Here’s an endorsement:
“Blake really brought a topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.” – Donna Morris, EVP of Customer and Employee Experience, CHRO, Adobe
On-Stage Q&A
Blake is an expert interviewer. She can work with your team to create a compelling session with an executive that is thoughtful and engaging. Blake is adept at making guests comfortable on stage, and creating an inviting atmosphere for the entire audience.
Thought Leadership Content
Blake is an expert content creator. She has worked with some of the world’s top brands to create compelling content whether that’s an ebook, white paper, a webinar speaker or even video interview. Blake has been creating content for over two decades, and she’s published with Forbes, Harvard Business Review, Hemispheres Magazine and more. For a sample ebook please visit here.
Podcast or YouTube Show Sponsorship
Participate in Blake’s weekly content by becoming a sponsor of her podcast The Modern Customer or YouTube show. Blake has interviewed the CEO of 1-800 Flowers, the CEO of Ace Hardware, CEO of AT&T Mobility, CMO of the Marriott, President of FedEx Canada, hip hop singer and actress Christina Milian and many more. On Blake’s YouTube show she talks about trends in customer experience. Past sponsors include Plantronics, Pegasystems and Gladly.
Panel Moderator or MC
Blake is an expert interviewer and MC. She has moderated many panels and MC’d conferences such as the Mobile Innovation Summit (NYC). She’s been creating content and networking in the customer experience space for ten years, and is seasoned at shaping conversations. She knows how to make her guests comfortable and has a natural style that creates an ideal environment for your audience. Blake listens to what the client is looking for and ensures the live event matches that ideal expectation.
Blake as moderator at “Leadership Lessons: Navigating The New Normal” From the left: Blake Morgan, Futurist, Michael Marino, Chief Experience Officer, Caesar’s Palace, Jamie Gutfreund, CXO, Hasbro, Ann Lewnes, CMO, Adobe.
