What happens when AI becomes part of everyone’s job, from the research lab to everyday workflows? In this episode of The Modern Customer Podcast, I explore this topic with Brice Challamel, Vice President of AI Products and Innovation at Moderna.
Brice shares how Moderna is using AI to speed up mRNA drug development, rethink how employees work, and help caregivers make better and faster decisions. From scientific discovery to operational efficiency, AI now plays a critical role in shaping outcomes across the organization.
Every knowledge worker at Moderna uses tools like ChatGPT Enterprise to write, research, and generate solutions in real time. Brice explains why he sees every employee as a customer of AI and how leaders must enable access, training, and new ways of working to stay competitive.
He also explores how AI bridges knowledge gaps for patients and caregivers by translating complex medical information, offering on-demand support, and helping people take action during life’s most vulnerable moments.
In this episode, you’ll learn:
- How AI accelerates mRNA drug development
- How AI boosts workplace creativity and smarter decision-making
- How AI empowers caregivers to act with confidence
- What leaders must do to guide responsible AI adoption
🎧 Tune in now to hear how AI is transforming science, work, and the human experience from the inside out.
This episode is sponsored by Scayle—the flexible, scalable eCommerce platform built to grow enterprise brands—pain-free.
Listen to the episode on Apple Podcasts, Spotify or your favorite podcast platform.
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Don’t miss her new book, “The Eight Laws of Customer-Focused Leadership.” To learn more visit www.8CXLaws.com.
For regular updates on customer experience, sign up for her weekly newsletter here.