Companies today collect more feedback than ever—from surveys, support channels, and social media—but most still struggle to turn those signals into meaningful insight.
This week on The Modern Customer Podcast, I’m joined by Michael Nguyen, Head of Customer Intelligence at Enterpret—the AI-powered customer intelligence platform behind leading brands like Chipotle, Notion, and Canva.
Outdated feedback loops are costing companies time and clarity. Michael shares how AI is unifying customer signals into real-time intelligence—reshaping how leaders understand their customers and act with greater speed and confidence.
Highlights from the episode:
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Unifying Customer Signals — The future of CX lies in connecting every customer interaction—across surveys, support, and social—into one shared intelligence system that drives alignment across teams.
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Contextual Customer Intelligence — When insights are linked to data like account type or revenue impact, feedback stops being noise and starts guiding smarter, faster decisions.
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Real-Time Insight and Action — AI now gives organizations the ability to surface emerging issues, spot trends instantly, and respond before problems escalate—turning feedback into measurable action.
From context engineering to AI-enabled decision-making, this episode breaks down what the future of customer intelligence looks like in practice.
👉 This episode is sponsored by Enterpret. 🎧 Listen now and learn how to unify your customer intelligence for faster, smarter CX decisions.
Stream now on Apple Podcasts, Spotify or your favorite podcast platform.
Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Don’t miss her new book, “The Eight Laws of Customer-Focused Leadership.” To learn more visit www.8CXLaws.com.
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