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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Human-First Customer Service is Broken: Here’s How to Fix It

June 2, 2020 By blake

Every modern customer is familiar with the basic customer service script. It’s often what they hear after waiting on hold and having to work through a phone tree, when what they really want is a quick answer to a question or a human to have an actual conversation with. Instead, they’re left with a frustrating interaction that takes too long and is ineffective.

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