Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

The Top Ford Future Trends 2018

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The world is changing, and consumers are changing right alongside it. That’s the biggest takeaway from the 2018 Looking Further with Ford Trends Report. With political unrest, natural disasters, and a growing spotlight on social inequality around the world, the tone of this year’s report is much different than previous years. Sheryl Connelly, Ford’s futurist and the lead of the report, says consumers are feeling the pace of change. [...]

How Artificial Intelligence Will Impact The Insurance Industry

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The insurance industry has long been bogged down by outdated practices. However, the combination of a new wave of thinking and newly developed artificial intelligence technology has the potential to completely change the customer experience to provide great service in a way that resonates with modern customers.

Data Driven Customer Experiences: An Interview With Teradata Applications CMO Lisa Arthur

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Have you ever bought a pair of shoes online only to be followed by that shoe for many months afterward? This is the challenge with personalization today. According to Lisa Arthur, CMO of Teradata Applications, personalization is not making the cut...