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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Leveraging Computer Vision For Customer Experience At Wayfair

September 14, 2018 By blake

Buying items for the home is more about the visual approach and knowing what items look good in the space. Wayfair uses algorithms, visual shopping and AI-powered analytics drives a successful customer experience and makes it easier for customers to find what they need online.

Leveraging Customer Analytics To Gain A Competitive Advantage

May 16, 2017 By blake

In today’s technology-driven world, one of the foundations of a strong customer experience is data. But with so much data floating around, it can be difficult for companies to know what information to use to best expand their strategies and reach the right customers...

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