Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

Leveraging Computer Vision For Customer Experience At Wayfair

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Buying items for the home is more about the visual approach and knowing what items look good in the space. Wayfair uses algorithms, visual shopping and AI-powered analytics drives a successful customer experience and makes it easier for customers to find what they need online.

Leveraging Customer Analytics To Gain A Competitive Advantage

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In today’s technology-driven world, one of the foundations of a strong customer experience is data. But with so much data floating around, it can be difficult for companies to know what information to use to best expand their strategies and reach the right customers...