Insurance has long been associated with frustration. From the slow underwriting process to the lengthy experience of getting a claim filed to the lack of data and analytics being used to personalize and tailor the customer experience, insurance is ripe for disruption.

I frequently discuss the potential for insurance and disruption with William Brower, VP, product management – claims at LexisNexis Risk Solutions. Together we created a framework to show what is possible with technology. There’s potential for insurance, whether it’s an operating system for claims like GuideWire or using drones to assess damage. Insurance is often referred to …
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