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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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H&R Block’s Evolved Experience Aims To Wow Its 20 Million Customers

February 27, 2020 By blake

Helping customers file their taxes in a convenient, simple and personalized manner comes down to continually evolving and adopting new technology without letting go of what makes us human—those connections with other people. By tapping into all areas of the equation and building emotional connections, H&R Block can continue to improve its customer experience.

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