Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

The Five Lessons From Trader Joe’s Unbeatable Customer Experience

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By bucking many industry trends, Trader Joe’s creates an unbeatable customer experience that can be emulated by brands in any industry. The store focuses on creating amazing individual experiences and builds real relationships instead of just pushing products. Relaxing, having fun and valuing customers and employees pays off in spades at Trader Joe’s.

The 10 Most Customer-Obsessed Companies Of 2019

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These companies come from all industries across the world, showing that any company can be customer-centric with the right focus and a dedication to improving the world and the lives of their customers, employees and they impact they make on their communities.

10 Examples Of How Employee Experience Impacted Business Performance

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Employee experience has a huge impact on overall business performance. These 10 companies show that organizations that are dedicated to providing an engaging environment for their employees can reap the benefits of increased revenue and shareholder returns.

Customer Experience Around The World: 25 Examples Of Best Practices You Haven’t Heard Of

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Customer experience is a global principle. It doesn’t matter where they live or what language they speak, all customers want to feel valued and be provided with convenient solutions. These 25 global experiences showcase customer-centric companies from around the world.

The Top Customer Experiences? Look At The Great Place To Work List

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The connection between great places to work and great customer experiences is undeniable.  Investing in employees pays off for these companies who aim to create a strong culture and deliver on their promises.