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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Roundup – January 18, 2019

January 18, 2019 By blake

Customer experience is always changing. With the help of social media and our constant connectivity, ideas spread like wildfire. The actions—good or bad—of a company can easily be seen by the entire world, and that has a huge impact on how customers view a brand. That was a big theme this week as companies made bold moves to connect with—or distance—customers.

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