Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

The Customer Experience Technology Disconnect

By

In our technology-driven world, all companies should aim to create frictionless experiences at work and for their customers. Technology is a powerful tool that should drive every interaction anyone has with the brand.

Here’s How IOT Will Impact The Insurance Claims Process

By

Insurance is one of the world’s oldest industries. The idea of risk-sharing began 5,000 years ago when Chinese merchants combined their cargo on multiple ships. Although there was risk, merchants had insurance that if a ship went down, their stock wouldn’t be completely wiped out.