Customer experience is for everyone, not just people who fit into certain categories. As the world changes, technological advancements run the risk of leaving behind certain types of people. This week brought three stories about potential CX-related biases and how they can be avoided to provide great service to everyone.
New York Bans Businesses From Going Cashless
New York City joined the ranks of other major states and cities by banning stores, restaurants and other businesses from going cashless. Although many consumers and businesses prefer card or digital payments, banning cash can discriminate against customers who only use cash …
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