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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Roundup, June 4, 2019

June 4, 2019 By blake

Digital experience can make or break a company. When done well, providing customer-first digital options for a true omni-channel experience can create a loyal band of customers. However, digital mishaps can turn customers away and greatly hurt the overall experience. The good and bad of digital experience was on display this week with stories from three well-known brands.

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