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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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7 Kinds Of Predictive Analytics For Customer Experience

February 6, 2019 By blake

AI is a powerful tool in providing unique, personalized experiences for customers. These seven examples show that AI can be used in a huge variety of situations across all industries.

Customer Experience Predictions For 50 Years From Now

January 22, 2018 By blake

In order to lead the pack in customer experience in fifty years, companies need to start now to be prepared. Focusing on these three key areas will help brands set the stage for the future and stay ahead of customer trends. [...]

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