These 50 statistics prove the value of customer experience and show why all companies need to get on board.
Have you or a customer experience officer ever called a meeting to talk about customer experience, only to have no one show up? It’s a common problem in organizations that don’t understand the importance of customer experience and what it means to every person inside the company.
Have you ever noticed if you don’t make something official and you assume someone will take care of it, it never gets done?
Why don’t more companies understand if they get the “right” things “right” with customer experience success will come? Making money is not the goal but it’s the result when the company keeps the customer in mind...