The Modern Customer Podcast – Blake Morgan

The

Modern Customer

podcast

Episode #427

How Creative Thinking Unlocks the True Power of AI in CX

Episode #426

The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership

Episode #425

Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision

Episode #424

What Drives Customers to Buy—And What Holds Them Back

Episode #423

Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

Episode #422

AI and CX: The Shift Toward Smarter, Seamless Service