The Modern Customer Podcast – Blake Morgan

The

Modern Customer

podcast

Episode #316

6 Forces to Navigate the Changing Retail Industry

Episode #315

What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer

Episode #314

Measuring the Success of Our Relationships (and Not Lying About It)

Episode #313

Listen To Build-A-Bear’s CEO Talk About Her Customer Experience Strategy

Episode #312

The Business Case for CX: How to Make it a Priority in Your Organization

Episode #311

TrueCar’s Approach to Digital Customer Journey Mapping