The Modern Customer Podcast – Blake Morgan

The

Modern Customer

podcast

Episode #477

What Makes AI Customer Support Work at Scale

Episode #476

Inside KeyBank’s Approach to Customer Experience and AI

Episode #475

The Transformation Economy: Why Customer Outcomes Matter More Than Ever

Episode #474

Vanguard’s Client-First Approach to Building Trust at Scale

Episode #473

The CX Strategy Behind Bimbo Bakeries’ 12,000 Delivery Routes

Episode #472

Unifying the Contact Center: Salesforce’s Agentic AI Vision for Customer Service