The Modern Customer Podcast – Blake Michelle Morgan

The

Modern Customer

podcast

Episode #312

The Business Case for CX: How to Make it a Priority in Your Organization

Episode #311

TrueCar’s Approach to Digital Customer Journey Mapping

Episode #310

Visa Global Head of Fraud Services Michael Jabbara Shares His Views on the Future of Cybersecurity

Episode #309

The WAYS CX Framework

Episode #308

What Southwest Airlines Could Have Done Better This Christmas

Episode #307

How Saks’ CMO Creates a Customer-Driven Approach to Digital