Although most companies understand the importance of digital transformation, many are overwhelmed by the idea of having to revamp their entire digital approach and flounder without knowing how to implement a transformation. But they also realize that if they don’t do anything, they run the risk of being disrupted and replaced, especially during this pandemic.
Your company may have started a digital transformation pre-COVID, but it’s never truly over. A true digital transformation is a state of mind for a company to continually evolve and adopt new digital solutions internally and externally. One of the first goals of digital transformation is to break down internal silos to create a seamless internal experience.
Most companies had digital transformation in their 2020 strategy, but it seems they were not far enough along in their journey to make COVID-19 a non-issue. The pandemic has forced change among companies, knocking through long-standing resistance and silos. Digitally transforming both internally and externally is no longer a ‘nice-to-have’ but a must-have, in today’s COVID-19 world.
Now, more than ever before, companies need to make it easy to do business with them. Clunky processes and disconnected interactions make it easy for customers to go elsewhere, with 96% reporting being disloyal to brands if they have a high-effort experience.
Register now for a webinar with myself and TTEC’s Chief Revenue Officer, Judi Hand where we discuss:
- How digital transformation can enable effortless experiences for your customers and your employees
- 12 steps to make digital transformation more manageable and move faster
- Where to start and how to accelerate your digital transformation journey
This is a FREE webinar that will help you accelerate your company’s digital transformation and increase customer loyalty. Click here to register.
This article is sponsored by TTEC.