Chatbots are undeniably the future of customer experience.
An increasing number of customers prefer to interact with bots over humans, largely because chatbots offer the things customers crave the most: convenience and speed.
Chatbots can answer 80% of routine questions and provide a much more efficient alternative to waiting on hold to talk to a human.
For businesses, chatbots can significantly cut costs (an estimated $8 billion) and lead to faster resolution time and more time for human agents to focus on larger, more complicated issues.
Chatbot usage took off during the pandemic, increasing …
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