Customer Experience Adviser and Speaker
CES is the biggest tech show of the year and the place where big companies often unveil their newest concepts and gadgets. If it’s going to make a splash in tech in the coming year, there’s a good change it’s at CES. The annual show wrapped up last week with a wave of new products and announcements that will not only impact customers but how brands interact with them and deliver great customer experiences. Here are the three biggest CX-related announcements from CES 2020.
Samsung Unveils Artificial Human Video Chatbots
Chatbots have proven to be incredibly useful in recent …
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The beginning of a new year is a fresh start for many people and companies. As we embark on a new year and new decade, many changes are in place that will continue to evolve customer experience. This week brought three stories about the changes taking place in the world and how they could impact the next decade of customer experience.
California Consumer Privacy Act Takes Effect
Following in the footsteps of GDPR in Europe, the California Consumer Privacy Act, or CCPA, went into effect on January 1. The law is the first of its kind in the …
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From radio shows to on-demand movies: the way we’re entertained has evolved over time. In recent years, staple activities of going to the movies or listening to music have been replaced or upgraded with new technology. And those changes to entertainment trends impact more than just the entertainment industry as lines blur between businesses. This week brought three stories of how entertainment is changing and what that means for all customers.
NBA Sees Huge Drop In TV Viewers
Live sports have long been a huge draw for TV viewers, but the current NBA season has seen a dramatic drop. …
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Diners used to only have a few options when they wanted to eat out: sit in a fancy restaurant or drive through a fast food chain. However, changes in preferences, demographics and technology have provided today’s consumers with many more options. In order to survive, restaurants have to adapt and innovate. This week brought three stories of restaurants evolving their customer experiences.
Chipotle Unveils Walk-Up Windows
Chipotle is known for providing fresh Mexican food fast, but the chain will soon take things to the next level with new walk-up windows. Customers will be able to place an order through …
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The holiday shopping season is in full swing, and 2019 is a year unlike any other. This year, customers crave convenience, but they also want unique products and experiences. Here are three stories from the week that show the trends and innovations of holiday shopping 2019.
Holiday Shoppers Want Trust And Privacy
Understanding what customers want and meeting those expectations is crucial during the holiday season. A recent survey of consumers found that what they crave most during holiday shopping are seamless experiences, privacy and trust. Nearly 80% of respondents are concerned about their online privacy and find it creepy …
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Changes in how consumers live and shop mean that companies need to constantly be innovating to stay ahead of trends and concerns. Just because something worked a few years or decades ago doesn’t mean it will still resonate with customers. This week we saw three stories that show how changing customer demands are impacting industries and the innovation and issues that arise with change.
More People Prefer Concerts To Sports
Sports may have once been the preferred spectator event, but modern consumers seem to be bucking the trend. The Wall Street Journal reports that millennials and younger generations are…
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The holiday season highlights the need for great customer experiences. As more people are shopping and interacting with brands, they demand great service and a convenient experience. Here are three stories from the week that show the importance of holiday shopping for brands and how customer experience matters now and all year long.
Thanksgiving Spending Reaches New Highs
Black Friday used to be isolated to the day after Thanksgiving, but it now spills into the days and weeks surrounding the holiday. This year, consumers spent $4.2 billion shopping online on Thanksgiving alone, a 14.5% jump from last year. Black …
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