Category: Blake’s Take

I Joined The Advisory Board Of A Tech Company

How Will A Morning Twenty Years From Now Be Different?

The Customer Experience Technology Disconnect

Why No One Shows Up For Your Customer Experience Meeting

In Healthcare It’s The People That Shape The Customer Experience

Machines Can Provide A More Human Customer Experience Than A Human Can

How To Build Trust With Your Customers

Why You Need To Keep Customer Data Fresh

Planning For Variation Of Customer Needs