Hospitals can combine innovation and customer experience to take out the fear and bad vibes many patients have. Here are 10 examples of customer experience innovation that transform the hospital to be more like a luxury hotel.
What modern travelers really want are personalized experiences they can control. There is a big opportunity for innovation in travel, especially with new customer experience technology. Read these ten exciting examples of customer experience innovation.
The mall was a key part of many people’s lives back in the day, but it’s not anymore. Ordering something online - even at the risk of it not fitting - is preferable over having to physically go to the mall. With city traffic increasing, the thought of fighting commuters and freeway congestion compared with one-click ordering while you watch Milk Bar's Christina Tosi episode of "Chef’s Table" on Netflix; you can’t compare these scenarios. One is hard and one is easy. I will go with easy every time. I looked at Westfield’s future vision of the mall (the year 2028) and provided commentary on four of the areas outlined in the report.