Category: Podcast

Episode #428

Why Most AI in CX Is Missing the Mark—and What Comes Next

Episode #427

How Creative Thinking Unlocks the True Power of AI in CX

Episode #426

The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership

Episode #425

Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision

Episode #424

What Drives Customers to Buy—And What Holds Them Back

Episode #423

Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

Episode #422

AI and CX: The Shift Toward Smarter, Seamless Service

Episode #421

How the 80/20 Rule, AI, and Leadership Drive Business Growth

Episode #420

Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs