I work with vendors to help them generate an audience and influence through thought leadership. This can include speaking at your customer conference, on a webinar, or even via content such as ebooks, white papers and other forms of mixed media. I offer content sponsorships of my podcast show “The Modern Customer Podcast” and also my YouTube Show “Blake’s Take.”
I can work with your executive team to help you come up with a customer experience strategy or improve what you already have. I can provide your team with an unforgettable customer experience or customer service workshop/training.
Customer experience is not simply customer service. The customer experience framework “D.O.M.O.R.E.” is what my book More Is More is based on. you bring in your leaders together to work on customer experience. By bringing in these titles – each representing one piece of my D.O.M.O.R.E. framework you are starting your CX journey.
The D.O.M.O.R.E. Framework Stands For The Following:
Design something special (Head of Product/Product Insights/Engineering/Founders)
Offer a strong employee experience (CHRO, Head of talent)
Modernize with technology (CTO, CIO)
Obsesses over the customer (CMO/CCO/Chief Exp. Officer)
Rewards responsibility and accountability (CEO)
Embraces innovation and disruption (Head of Innovation/or CEO of start-ups you’ve acquired) Bring all these people together to get them collaborating+working on cx, and how their role impacts it.