Customer Experience Innovation – and Preparing the Customer of the Future of Healthcare

This webinar is brought to us by Clarabridge.

Watch it here HERE.

According to a recent report, 81% of consumers are unsatisfied with their healthcare experience and the less they have to interact with the healthcare system, the happier they are overall. Now more than ever, healthcare providers are faced with numerous challenges due to rising costs, evolving customer expectations and complex health and technology ecosystems. In order to overcome these challenges and create sustainable industry-wide improvements, providers must work to decrease patient effort, increase the use of natural language processing in their contact centers and empower patients’ care decisions with their own data.

Watch this on-demand webinar to learn:

  • 3 major trends for the future of the healthcare industry
  • How an industry-wide digital transformation is creating efficiencies and empowering patients
  • Where to begin your customer experience innovation and how to get started

Blake Morgan is the bestselling author of The Customer of the Future. Sign up for her new course here.

For regular updates on customer experience, sign up for her weekly newsletter here.

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