AI Digital Workers Are Getting Job Descriptions

This podcast is sponsored by Salesforce

One of the most interesting ideas emerging from Salesforce Connections isn’t just AI agents—it’s what happens when multiple AI agents begin working together.

This week on The Modern Customer Podcast, Lauren Esposito, CMO of Asymbl, joins me live from Salesforce Connections to discuss agent-to-agent orchestration and why organizations are beginning to approach AI agents as digital workers rather than software tools.

As a Salesforce partner, Asymbl helps organizations deploy AI agents with defined roles, KPIs, human managers, and accountability. Built on Salesforce’s trusted foundation of data, workflows, and governance, these digital workers are designed to deliver specific business outcomes across the enterprise.

Key Highlights From Our Conversation

• Agent-to-agent orchestration and the rise of digital workers
• Why AI digital workers need job descriptions, KPIs, and managers
• Where to start with AI and identifying the right use case
• How hands-on experience builds confidence in AI adoption
• Trust, governance, and Salesforce’s trusted ecosystem

Listen to the full episode to learn how Asymbl is approaching AI agents as digital workers—with job descriptions, KPIs, managers, and governance—all built on Salesforce’s trusted foundation. To learn more about Salesforce’s vision for agentic marketing, read the announcement here.

🎧 Listen to the full episode of The Modern Customer Podcast. Stream now on Apple Podcasts, Spotify or your favorite podcast platform.