How important is it to organize your data around your customer? It turns out that variation in customer demographics can be a powerful thing, and you want to make sure you are taking that diversity of customer into account when building customer programs. Today on the Modern Customer Podcast Zoher Karu ebay’s Chief Data Officer talks about the importance treating different customers differently. He recommends integrating different internal and external data elements together and explains the art and science behind understanding customers. At eBay Karu believes every customer is different and your customer strategy should reflect that. Learn more in this episode of The Modern Customer Podcast.
Zoher Karu is Vice President and Chief Data Officer at eBay where he works to drive more personal and relevant experiences on eBay Marketplace properties. Prior to joining eBay, Zoher served as Vice President of Marketing Analytics and Insight at Sears, leading efforts to drive customer behavior, loyalty and growth, both in-store and on-line. Zoher holds a PhD in Electrical Engineering and Computer Science from the Massachusetts Institute of Technology and a BS in Electrical Engineering from Carnegie Mellon University.
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Blake Morgan is a customer experience futurist, author of More Is More, and keynote speaker. Sign up for her weekly newsletter here. Go farther and create knock your socks-off customer experiences in your organization by enrolling in her new Customer Experience School.