Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

5 Lessons In Personalization From Stitch Fix

By

With its modern approach to data combined with a personalized effort that emphasizes humans, Stitch Fix offers a master class in personalization for all other companies. Finding innovative ways to collect and use data and build strong relationships with customers ensures the personalization efforts will be sustainable in the long term. 

Leveraging Computer Vision For Customer Experience At Wayfair

By

Buying items for the home is more about the visual approach and knowing what items look good in the space. Wayfair uses algorithms, visual shopping and AI-powered analytics drives a successful customer experience and makes it easier for customers to find what they need online.