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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience In The B2B2C World

December 12, 2016 By blake

The customer experience is far greater than just what a customer sees when they come into a store or visit a website. According to Peter Horst, former CMO of the Hershey Company, is a person can see it, touch it, hear it, or smell it, then it’s part of the customer experience...

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