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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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People May Be Brands But Brands Are Not People: Building Influence in the Digital Age

January 19, 2016 By blake

Peter Drucker's grandson Nova Spivack, CEO of Bottlenose, says that Drucker would have felt today that real influencers are not spending a lot of time on social media. In The Modern Customer Podcast this week we talk to Spivack who is an entrepreneur and investor who at six years old remembers being in line behind Jack Welch for an appointment to spend time with his grandfather, one of the most famous management thinkers of our time Peter Drucker....

How Playboy Achieved Tremendous Growth By Revamping Its Digital Brand

November 23, 2015 By blake

You might be surprised to hear that this week on Playboy’s website you won’t find nudes, but rather an article reading “Real Men Make Their Own Thanksgiving Pie Crust.” You will no longer find articles tweeted from their website with the hashtag #NSFW (meaning not safe for work). Playboy is now entirely safe for work...
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