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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Service Expert Jeanne Bliss Asks “Would You Do That To Your Mother?”

June 20, 2018 By blake

The customer experience largely comes down to how companies respond. Jeanne Bliss, bestselling author and a pioneer in the CX field, wants leaders and employees to pause before responding when interacting with customers every day. She shares how to remember the human side of customer interactions.

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