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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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20 Stats Tying CEO Involvement To Customer Experience Success

February 2, 2020 By blake

Fifty-nine percent of companies with a CEO who is involved in customer experience report higher revenue growth, compared to just 40% of companies reporting growth without a customer-focused CEO.

Chief Culture Officer And Chief Customer Officer: A Winning Combination

January 19, 2018 By blake

There’s a new member of the C-Suite showing up with increasing frequency: the chief culture officer. Instead of spreading the responsibility of creating and maintaining the corporate culture over multiple executives, the chief culture officer takes nearly full responsibility. [...]

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