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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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The Connected Customer With Samsung

January 31, 2018 By blake

It used to be that customers had one basic cell phone that they used just to call or text people, and they would contact the phone’s support center when things went wrong. Those days are long gone. Today’s customers have multiple devices that are constantly connected, and they can interact with tech companies for more than just support questions. [...]

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