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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Top 80 Stats About A Future Customer Experience Shaped By Technology

January 29, 2020 By blake

80% of retailers will use IoT to customize the in-store experience by 2021.  Worldwide IoT spending is expected to hit $1 trillion by 2022.  Smart cities with IoT are expected to be worth $2 trillion total by 2025. 

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