Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

Does E-Commerce Care About Sustainability?

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As environmental concerns grow, a large number of startups and smaller companies are creating innovative packaging solutions. The aptly named Package Free Shop mails its household items and health and beauty products in completely recyclable and compostable boxes and uses paper tape and wrapping that can also be recycled.

5 Reasons Future Customers Will Boycott Auto Makers That Don’t Care About The Environment

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[Millennials] will soon be overtaken by Gen-Z, which currently has $143 billion in annual buying power, and the number is expected to increase when it becomes the largest generation of consumers in just a few years. Younger consumers are more passionate about the environment and won’t support companies that don’t care about environmental issues, such as many large automakers.

Customer Experience Roundup, June 25, 2019

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Modern customers care about social responsibility. They want to support companies that take a stand and do good for society and the environment. Sustainable practices can contribute to a great customer experience, but companies with poor environmental practices can get a black mark on their reputations. Here are three eco-related stories from the week that show what companies are doing (and aren’t doing) to support the environment and serve their customers.