Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

6 Ways To Break Free From Boring Meetings

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Everyone who has sat through an irrelevant or bloated meeting knows the pain it can cause. Meetings that are too long, have too many people or wander from point to point can be counterproductive and put a drain on creativity. 

And somehow, during the COVID-19 pandemic, people are finding themselves in more meetings than ever before.

According to Steven Rogelberg, author of The Surprising Science of Meetings: How You Can Lead Your Team to Peak Performance, the problem isn’t that there are too many meetings, it’s that there are too many bad meetings. He suggests taking a …
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5 Values That Drive Logitech’s Customer-Focused Culture

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In the fast-paced tech world, it’s tempting for companies to rely on their products. But Logitech, one of the world’s largest hardware companies, knows the importance of being customer-focused instead of just product-focused. The company takes a unique approach by having its CIO, Massimo Rapparini, also lead customer experience. But the connection between technology, information and customer experience works as Logitech builds a customer-focused company that delivers quality tech products and forward-thinking digital solutions.

Engaging Digital Immigrants And Digital Natives With Tate And Playboy

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What happens when you bring together a publisher, a museum institution and a consultant? A lot of talk about engaging customer experiences, content strategy and stand-out social media examples. At the Los Angeles based Digital Marketing Innovation Summit in September, Playboy, Tate and I met to do a panel on "Engaging Digital Immigrants and Digital Natives."...