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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Roundup, May 21, 2019

May 21, 2019 By blake

Many external forces impact customer experience. Modern customers expect brands to be socially responsible and aware of the issues facing our society and environment. This week, we saw stories on a variety of hot-button issues that can make or break companies. In order to create a brand that customers trust and feel comfortable supporting, brands often need to make difficult decisions that are culturally relevant.

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