No matter the industry, companies must stay on top of trends, demands and concerns for customers. Finding innovative new products and procedures can lead to big rewards, especially for companies that are willing to take risks for their customers.
As customers and technology change, customer experience also needs to change. In order to stay relevant, companies often have to adjust their products and services or expand to new areas. This week saw three stories of how companies and industries are evolving and how those changes could bring better service to customers.