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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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What COVID Teaches Us About Future-Proofing

May 26, 2020 By blake

Even the most forward-thinking companies couldn’t predict the magnitude and impact of the COVID pandemic. If the future is unpredictable to even the most prepared companies, how can organizations future-proof their businesses? The answers might come from our current situation.

The Customer Of The Future Wants Connection And Progress

May 24, 2020 By blake

Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status. In order to become the preferred brand of customers of the future, brands need to focus on connection and progress.

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